Privacy Policy

Effective Date March 25, 2025

Immaculate Home Care & Cleaning Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://immaculateservices.ca/ or engage our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information
• Name
• Email address
• Phone number
• Home address (for service delivery
• Service addres
• Appointment details
• Any information you voluntarily provide through contact forms, booking inquiries, or communications

We may also collect limited technical data such as IP address, browser type, and website usage for security and performance monitoring.



Non-Personal Information

• Browser type
• IP address
• Pages visited
• Date and time of visits

This information helps us understand how our website is used and improve our services.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and service requests
• Schedule and deliver services
• Communicate with you about appointments or updates
• Improve our website and service offerings
• Maintain internal records
• Meet legal and insurance requirements

We do not sell or rent your personal information.

3. Consent & Sharing of Information

By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. Consent may be withdrawn at any time, subject to legal and contractual restrictions.



We only share personal information when necessary:

• With trusted service providers (e.g., scheduling, payment processing)
• To comply with legal obligations
• To protect our rights, property, staff, or clients

All third parties are expected to maintain confidentiality.

4. Data Security & Retention

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, misuse, or disclosure. However, while we take security seriously, no method of online transmission is 100% secure or storage is completely risk-free.

Personal information is retained only as long as necessary to fulfill the purposes outlined above or as required by law, insurance providers, or regulatory bodies.

5. Cookies

Our website may use cookies to enhance user experience. You may choose to disable cookies through your browser settings.

6. Your Rights



Individuals may request access to their personal information or request corrections by contacting us. Requests will be handled in accordance with BC privacy law.

You have the right to:

• Request access to your personal information
• Request corrections
• Withdraw consent (where applicable)
• Requests can be made by contacting us directly.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of external websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact: Immaculate Home Care & Cleaning Services

Email: support@immmaculatservices.ca

Website: https://immaculateservices.ca/